Exchange/ Return Order
- We offer our customers a range of options if they’ve changed their mind about an order they’ve placed.
- Sizes can be exchanged as per the size chart available on our website until up to 14 days after delivery.
- In case a customer wishes to return a product, we can only offer store credit equivalent to the amount of the returned product for the customer to use at a later point because all of our products are made to order.
- A full refund will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only in the event, the purchased goods are unused and undamaged by the customer.
All orders will be delivered using the service as selected by the customer at the time of purchase. FIK reserves the right to fluctuate any prices in proportion with its costs for shipping but the cost of delivery will always be calculated and confirmed to you upon check out.
CUSTOMER NOTICE REGARDING DELIVERY TIMES
Please be reminded that deliveries are 3-5 working days after dispatch and not from the time of order. Shipping confirmation emails are sent 24 hours before dispatch. If you have any queries regarding your order, please contact us and we will be happy to look into this for you. We give all order related questions a high priority. Thank you
Note: Delivery is between 10-15 working days depending on the location
Delivery charges may vary depending on the type of products ordered and the location you select and cannot be refunded.